Frequently asked questions

Getting started

Do I need to tidy or clean before you arrive? I feel embarrassed about my home.

Not at all. It’s far more helpful for me to see your space as it naturally is, so I can understand your needs and recommend the most effective, tailored home organisation and decluttering solutions. My role as a professional organiser is to support and guide you, never to judge.

I feel overwhelmed - where do I start?

Starting can feel like the hardest part. The first step is simply having a conversation. You can learn more about my approach on the about page or book a consultation when you feel ready.

How do I get started?

The first step is a complimentary consultation. This gives us the opportunity to talk through your home, your routines, and what you’d like support with.

See our process and investment page for more information.

What happens during the initial consultation?

We’ll discuss how your home currently functions, what isn’t working as well as it could, and what you would like to achieve. This helps me understand your priorities and recommend a considered approach that feels manageable and aligned with how you live.

See our process and investment page for more information.

How far in advance should I book?

I recommend booking as soon as you feel ready to maintain momentum and secure your preferred dates. Availability can vary, so early booking is always advisable.

Working together

What do you actually do in my home?

I work with you to thoughtfully sort, categorise, and organise your home in a way that feels clear and easy to maintain.

Together, we simplify what you have, create practical systems, and ensure everything has a place - so your home functions more smoothly in everyday life.

What if I feel overwhelmed or unsure?

That’s completely natural. We work at a calm, manageable pace, focusing on one area at a time. My role is to bring structure and clarity, helping you make decisions without pressure.

Will I be expected to get rid of things?

No. You are always in control of what stays and what goes.

I’ll guide and support you through decisions, but nothing is removed without your consent. The process is about creating clarity and structure, not pressure.

What happens to items I no longer need?

Where appropriate, I can suggest options for donating, recycling, or responsibly disposing of items.

This can be discussed during sessions, depending on your preferences and what feels right for you.

Do I need to be present for the whole session?

Not necessarily. During decluttering sessions, your input is important, as only you can decide what to keep, donate, recycle, or let go of.

I’ll guide and support you throughout, always at your pace and without pressure. You remain fully in control at every stage.

Can you work around children and pets?

Yes, of course. When working in children’s spaces, you may wish to involve them at certain stages, particularly when making decisions about belongings.

As for pets, they are very much part of the home. For safety and practicality, it may be helpful to keep them out of the immediate working area where possible. We can discuss what works best during the consultation.

Do you work alone or with additional organisers?

Most sessions are carried out personally by me.

For larger projects, additional organisers can be arranged where appropriate, and this will always be discussed with you in advance.

My health or mobility is limited — can you still help?

Absolutely. My home organisation service is always tailored around your individual needs, energy levels, and schedule. We’ll work at a pace that feels comfortable and supportive, ensuring the experience is both manageable and positive.

Do you clean?

I lightly clean any areas we work in as part of the organising process.

If a deeper clean is needed, I’m happy to recommend a trusted professional.

Are you insured?

Yes. I hold full professional indemnity and public liability insurance, and I am DBS checked, so you can feel confident and reassured while I work in your home.

I am also a member of the Association of Professional Declutterers & Organisers (APDO); therefore, my clients can feel reassured that they are working with a professional who is committed to high standards, confidentiality, and ongoing professional development. Membership reflects my dedication to providing a trusted, compassionate, and ethical service, while staying up-to-date with best practices within the professional organising industry.

Services and support

What makes your approach different?

Every home and client is different, and my approach is always tailored to reflect that.

Clients often choose to work with me because:

  • The service is fully personalised to how you live

  • The focus is on creating systems that last, not quick fixes

  • The approach is calm, practical, and non-judgemental

  • Every detail is considered carefully

  • Discretion and professionalism are always prioritised

What types of homes do you work in?

I work across a wide range of homes, from family households to smaller spaces. You can read more about the types of clients I support on the services page.

What areas of the home do you cover?

I support organisation across all areas of the home, from kitchens and utility rooms, wardrobes, and home offices to children’s spaces and entire homes.

See more on the services page.

Can you help with moving home or downsizing?

Yes. I provide structured support throughout the process - from editing belongings before a move, to organising and settling into your new home.

See more on the services page.

Do you offer ongoing support or maintenance sessions?

Support can be tailored depending on your needs. Some clients prefer a focused reset, while others benefit from ongoing support as their home evolves.

This can be discussed during your consultation and outlined as part of your personalised plan.

Do you provide storage solutions?

I’m happy to recommend quality storage options and trusted suppliers where appropriate. However, I don’t advise purchasing anything in advance.

Many clients already have suitable storage at home, and I prioritise practical, sustainable solutions wherever possible.

Practical details

Which areas do you cover?

I work with clients across the Fylde Coast (including Lytham, St Annes, Poulton-le-Fylde, Kirkham, Thornton-Cleveleys, Blackpool, Freckleton, Warton, Wrea Green and surrounding areas), Lancashire, Cumbria, and Greater Manchester, providing professional home organisation and decluttering services.

If you’re unsure whether I cover your location, please feel free to get in touch.

How long will the process take?

Every home and project is different. The duration depends on the size of the space, the volume of belongings, and the pace at which decisions are made.

We’ll discuss this at the outset and agree on a realistic, comfortable plan together.

What should I expect from a session?

Sessions are practical, structured, and focused. We’ll work together to sort, edit, and organise your space, putting simple systems in place that are easy to maintain.

Everything is approached calmly and at a pace that feels manageable.

How much does a professional organiser cost?

Full details on pricing, session options, and packages can be found on the process and investment page.

Contact and communication

Are you on social media? How can I contact you?

Yes, I share insights and recent projects (with my clients’ permission) on Instagram and Facebook.

You’re welcome to get in touch in whichever way suits you:

I aim to respond to all enquiries promptly.

“With three energetic boys, our playroom had completely taken over the house. I felt overwhelmed and didn’t know where to start. Charlotte came in with a calm, practical approach and worked absolute magic - including what she called ‘toy purgatory’ (a genius idea!). The space is now organised, easy to maintain, and my boys are actually playing better with fewer toys out. It’s made a huge difference.”

— Violet, St Annes

Still have a question?

If you’d like to explore how this could work for you, please get in touch.

Book a consultation