Privacy policy

This Privacy Policy explains how we collect, use, and protect your personal data when you visit and use our professional organising and decluttering services website ("Website"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Ordni Home ("we", "us", "our") provides professional organising and decluttering services.

Contact details:

We are the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following personal data:

a) Information you provide directly

  • Name

  • Email address

  • Phone number

  • Address (if booking in-home services or sessions)

  • Any information you include in contact forms or enquiries

b) Automatically collected data

  • IP address

  • Browser type and version

  • Pages visited and time spent on the Website

  • Cookies and usage data

c) Sensitive data

We do not intentionally collect sensitive personal data. If you choose to share such information (e.g. related to your home or lifestyle), it will only be used to provide our services.

3. How We Use Your Data

We use your data to:

  • Respond to enquiries

  • Provide and manage our services

  • Process bookings

  • Improve our Website

  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit a contact form or opt-in to marketing

  • Contract – when we provide services you have requested

  • Legal obligation – for compliance with applicable laws

  • Legitimate interests – to improve our services and Website

5. Sharing Your Data

We do not sell your personal data. We may share your data with:

  • Service providers (e.g. website hosting, email services)

  • Legal or regulatory authorities if required

All third parties are required to respect the security of your personal data.

6. Data Retention

We retain your personal data only as long as necessary:

  • Enquiry data: up to 24 months

  • Client records: up to 6 years (for legal and tax purposes)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion ("right to be forgotten")

  • Restrict processing

  • Object to processing

  • Data portability

To exercise your rights, contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

We use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings.

For more information, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Third-Party Links

Our Website may contain links to other websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: